Halets Thellere
Incident Command
Southern Star Dominion
0
   |
Posted - 2015.04.28 22:45:07 -
[2] - Quote
Nevyn Auscent wrote:Halets Thellere wrote:
THIS!^
I don't know what you guys are doing but every time you release new "content" the players have to FIX the game and then once word gets around we can play. I feel that you are very lucky to have such a loyal fan base because I don't know too many people who would put up with this.
You know what's funny every update.... I see complaints like this and they almost always have the words 'I always avoid the launcher' in them. Maybe, just maybe, the problem is operator caused ignoring the launcher the rest of the time. Just a stray thought that launching the game via the launcher actually is important.
You know what else is funny? I never said that and I actually agree with you, I don't want to avoid the launcher, I want to use it but with this many people having issues you would think after a while that it's the software not the users. I have worked in qa for software comps and I know this. If we received this many complaints every time we made changes we will be finding some new programmers. :-) |
Halets Thellere
Incident Command
Southern Star Dominion
3
|
Posted - 2015.04.29 02:30:33 -
[3] - Quote
Nevyn Auscent wrote:[quote=Halets Thellere]
You know what else is funny? I never said that and I actually agree with you, I don't want to avoid the launcher, I want to use it but with this many people having issues you would think after a while that it's the software not the users. I have worked in qa for software comps and I know this. If we received this many complaints every time we made changes we will be finding some new programmers. :-)
Even if the complaints started with...
"Hi, I have a problem with your software, I've been ignoring the standard launch instructions you gave, and forcing it to start from a different EXE for months, and now I'm having some issues."
That's what I mean by operator caused issues.
You are right, if people are not using it as intended then they have to fix it and that would be fine if, and only if, it actually worked.
On a side note CCP I do have a idea for you guys and I think it will help
.............get...............rid....................of...........the...............launcher. I know that is a crazy idea. But hey, you have tried everything from the go-to repair tool, remove this file(s), it's your fault, it's your computer, it's your isp, it's your network. Have you thought just for a moment however brief, however small that just fixing the issue yourself would help your company better insure the on going relationship with your customer? I'm not mad. Please don't misunderstand and I don't mean to be nasty but I am a bit upset that I am paying for a product that I am having to fix every other day. Also, you need to have a more active presence in these treads after the shitstorm that is a patch/update. I see too many post of people that feel that the devs don't care/ aren't listening. At the very lest you need to have people in the update threads for 73+ hrs after a patch goes out answer question and helping as much as they can and I think that would make people feel that you guys actually care. You do care don't you? I hope you understand that I am rooting for you but I am seriously close to quitting. It simply isn't worth it but I guess there is not other MMO's on the market huh? :-) |